Returns & Exchanges Policy
At Basanti Kapde Aur Koffee, we strive to ensure your fashion finds are a perfect fit; however, if you are not completely satisfied, you can return or exchange eligible items within 15 days of delivery. Please ensure that all garments remain unworn, unwashed, and retain their original designer tags and packaging.
Initiate Request
Visit our 'Returns Portal' and enter your order number and email address to select the items you wish to return or exchange.
Quality Check Preparation
Carefully pack the items in their original packaging, ensuring the invoice is included and the package is securely sealed.
Schedule Pickup
Once your request is approved, our courier partner will arrive at your doorstep within 48-72 hours to collect the return parcel.
Refund Processing
After a successful quality inspection at our warehouse, your refund will be credited to your original payment method or as store credit within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing